HABITS
OF PEOPLE I PREFER TO BE AROUND
Most
of us can call to mind blunt, impolite, and even rude people who are
somehow extremely successful. But not many.
I
think we're all more likely to build the majority of our professional
and personal relationships and do business with people with people we
actually like. We're more naturally
drawn to individuals who fall into two main groupings – those who
are authentically polite, modest, agreeable, and/or kind; and those
who pretend to be.
The
reality is that most of us fall into the latter category, where the
definition of a “friend” is “someone who'll go along with my
pretences as long as I go along with theirs”. Niceties like
Political Correctness were invented and are clung onto by this mob.
But relationships between and with “pretenders” are less likely
to be dynamic than relationships with people who are genuine. I'm
certainly more open and drawn to people who leave me in no doubt, in given circumstances, as
to where I stand in their esteem. I know where I stand with such
people at such times, and can be appropriate to that if needs be.
People
who fall into the Authentic category tend to suss out inauthenticity
in people, and associate with it only if its unavoidable in the
moment, or necessary to get something done. And they rarely get
blind-sided by inauthenticity because they've seen it on the moral
horizon. They know the meaning of Integrity, and how powerless are
those who don't.
Authentic
people can, and often will play the pretending game with inauthentic
people just to get them out of the way, but they know what they're
doing and why they're doing it. An inauthentic person doesn't realise
when he/she is being conned; that's why they get suckered – again
and again. The easiest person in the world to con is a conniver.
Inauthentic
people are never short of bedfellows who'll give them agreement.
Since they belong to the largest club in the world, they're often feeling lonely but rarely
alone. By definition, authentic people commonly risk having to stand
alone. Theirs is indeed the road less traveled. Authentic people are like prime numbers.
It's
also true that authentic people quickly recognise one another. But by
and large they don't spend a lot of time hanging out, and what time
they do share is not spent doling out social strokes: they have
things of consequence to do, situations to improve, and goals to
accomplish. There's a mutual respect going on that is miles away from
the communal suck-holing of the auxiliary.
The
bottom line (if you'll pardon my expression) is that we're drawn to
people we feel affinity with.
I
know a bunch of authentic people, and here's how I see them doing it:
1.
They willingly show a little vulnerability.
One-upmanship
is not part of their game – ever. Charming people look for ways and
means where instead of creating winners and no losers, everyone
involved benefits in ways that have value to them. They don't try to
win any unstated competitions with people they meet. They resist the
tribal urges to play Topdog/Underdog. They eschew pecking orders. In
fact, they actively try to lose in the sense that they willingly take "risk" as
the normal price of growth.
They
risk themselves. They're supporting, not gulling. They're open to
be impressed, but they're not impressionable. They're even willing to
admit a weakness or a failure. They know that the space thus created
is an open invitation for someone who can complement their weak spots
with the skills they don't have. In interpersonal relationships in
any sphere, they come from a ground being, not of equality, but of
Evenness.
It's
really easy. Say you meet a would-be Donald Trump and he says, "I
just closed a fabulous deal to build the world's best golf course on
the most amazing ocean-front property on the planet." Don't try
to win. Instead say, "That's awesome. I'm jealous. I've wanted
to build a small recreation facility for years, but can't line up the
financing. How did you pull off such a huge deal?"
Charming
people are confident enough to be unafraid to show a little
vulnerability. They know that while some people may be, at least
temporarily, impressed by the superficial, anyone
who matters sincerely recognises and appreciates a genuine “how did
you do that?” interest.
The
other side of a genuine person is that they know how to be
appropriate with a person who is showing vulnerability. They don't
get uncomfortable or embarrassed, nor do they look for a chance to
take advantage. They meet evenly with and supportively connect with the other person in
that space.
They
show they're genuinely glad to meet you.
They
don't “gush”. They meet you evenly. Their body language betrays
genuine respect. In our Euro-Australian culture, genuine people
establish eye contact, and return to it frequently during the
intercourse. I make the cultural “Euro-Asian” concession,
however, because in other cultures, including Australian aboriginal
social interchanges, steady eye contact can be interpreted as
disrespectful, and perhaps confrontational, and maybe even hostile.
But a genuinely respectful person will already have sussed that out,
either by research or by simply observing local behaviour. And out
of respect that person will always be appropriate to the mores of
the other.
In
most cultures, however, customs are amazingly similar, betraying our
common prehistoric origins. Genuinely empathetic people smile when
you smile. They frown when you frown. They nod their head when you
nod. While you're making a point, they give gentle physical and
verbal cues that they're attending to you. In simple, non-verbal
ways, they support your behaviour -- not in craven politeness, but
because they're focused on what you're saying. They are genuinely
with you in the moment, and somehow you know it. You have their full
attention. Sometimes people say of them “While with her I felt I
was the only person in the room”. What a stark difference from
people who, while talking with you, let their gaze wander around the
room. You remember that experience, don't you? And you remember how
you felt when someone did that to you. Inauthentic people don't
support you; at best, they mimic you. And they make noises of
sympathy, rather than find a space for empathy.
The
feedback loop that you get from a genuine person helps the two of
you bond -- and the ability to bond is the essence of being human and, by the way, genuinely charming.
3.
They search for creative engagement instead of agreement or
contradiction.
Unfortunately
for social growth, friendship has been defined by most as the bond
that exists between like-minded people in which each will be be
agreeable with each other, even if that means being inauthentic. And
one of those unspoken agreements is that each will tacitly go along with the
inauthenticities of the other.
I say “unfortunately” because relationships without some muscle and sinew in the intellectual and emotional give and take grow flabby, pale and stale. They lead to a laziness that winds up in one form or another of – “You're either with me or against me”.
My point is that agreement purely for its own sake may make for short meetings, but not for trust, growth or progress. Social “niceness” is corrosive because it's based on a lie – the lie that “I know you're being phony with me, and I know that I'm being phony with you, but I'll pretend that's not so, as long as you do the same for me.” Sooner or later one party to that pretence feels the other has broken the deal, and all hell breaks loose. How could it not, when the so-called “friendship” is based on disloyalty to truth and a betrayal of deep, open connection.
I say “unfortunately” because relationships without some muscle and sinew in the intellectual and emotional give and take grow flabby, pale and stale. They lead to a laziness that winds up in one form or another of – “You're either with me or against me”.
My point is that agreement purely for its own sake may make for short meetings, but not for trust, growth or progress. Social “niceness” is corrosive because it's based on a lie – the lie that “I know you're being phony with me, and I know that I'm being phony with you, but I'll pretend that's not so, as long as you do the same for me.” Sooner or later one party to that pretence feels the other has broken the deal, and all hell breaks loose. How could it not, when the so-called “friendship” is based on disloyalty to truth and a betrayal of deep, open connection.
Going
contrary (feral) goes hand-in-glove with giving agreement; it is the
opposite side of the same social coin. Purely out of cultural habit,
born of the dual nature of the human mind, opposition is such an easy
habit to fall into, so easy indeed that it becomes the default strategy for dealing with anything that doesn't neatly fit our expectations. And our surrounding social structures reinforce
and give licence to the habit. Our Court systems and parliamentary
legislative systems are adversarial. The system is based on the
assumption that the strongest argument, the most certain position
will win the day and will produce the best outcomes for all
concerned. I question that assumption. Seriously. It has led to laws
being made by those with the loudest voices, the most political
power, and the greatest resources to bend the necessary people to
their will. It's the law of Topdog and Underdogs. Someone wins, and
everybody else loses. Yet we go along with it because, thanks to the
duality of the mind, we think that's how it's supposed to be.
It's ridiculously easy to automatically look for points of disagreement rather than agreement. It's far too easy to automatically take a different side. Because we do it all the time. And it never occurs to us that maybe there's a better way. In such a mindset, the best we hope for is Compromise, and we congratulate each other if it appears to be “workable”.
It's ridiculously easy to automatically look for points of disagreement rather than agreement. It's far too easy to automatically take a different side. Because we do it all the time. And it never occurs to us that maybe there's a better way. In such a mindset, the best we hope for is Compromise, and we congratulate each other if it appears to be “workable”.
And
it's easy to end up in what feels like an argument, but is actually
much more than that – we wind up in a state of perpetual struggle
and war with each other and our selves. Because we settle for
workable compromises, tacit compliance and the attendant hidden resentment,
calmness and equanimity evade us, and we never really work out why.
We just know that we're chronically discontented, anxious, on edge
and dissatisfied.
Charming
people don't actively (or unknowingly) look to either agree or
disagree, nor are they satisfied with compromise; they look for
possibilities for discovery and progress in an atmosphere of eager
co-operation. Creative people find the consensus-point of where we
are now, then when it's appropriate, they gently lead everyone to
view the situation or the idea from a different position -- and in
that way, to insinuate a new way of seeing into the overall
picture and help
create an outstanding conversation about new possibilities. Creative people step deliberately into a situation and enlarge it, creating space and easing constricting tensions.
4.
They (selectively) use the power of touch.
Non-sexual
touch can be incredibly powerful. (I'm aware that sexual touch can be
powerful too, thanks, but until both participants are ready for it
and okay with it, the effect may counter-productive!)
Touch
can influence behaviour, increase the chances of co-operation, make the
person doing the touching seem more attractive and friendly, and can
even help you make an enduring alliance.
Touch
is a language that transcends verbal linguistic boundaries. For
example, in one experiment the participants tried to convey twelve
different emotions by touching another blindfolded participant on the
forearm. The rate of accuracy for perceiving emotions like fear,
anger, gratitude, sympathy, love, and disgust ranged from 43 percent
to 83 percent -- without a word being spoken.
Say
you're congratulating someone; shaking hands or (possibly better yet,
depending on the situation) sensitively and reassuringly touching
them gently on the shoulder or upper arm can help reinforce the
sincerity of your words. The urge to express reassurance through
touch, however, must be genuine and without embarrassment. It may
sound ridiculous to warn that half-embarrassed punching or slapping
will not achieve the intimacy you seek, but I've watched too many
possibly great moments spoiled by such self-conscious constricting
around the power of personal tactile entente.
5.
They often dine out on their own foibles.
And
they're also not afraid to look a little silly. Ice skating
in a koala outfit may
be a little extreme, but charming people don't mind occasionally
being in a situation where they aren't at their best.
And
oddly enough, people tend to respect them more for that -- not less.
People
who can't let go like that are seen as "aloof", “cold” and “uncaring”.
That may be quite mistaken, but the mistake is understandable.
When
you genuinely own your foibles, people don't laugh at you. They
laugh with
you.
And they realise it's OK to let down their own guards and meet you at
a genuine level.
6.
They're masters of social Jiu-Jitsu.
Some
people have a knack for getting you to talk openly about yourself.
They ask open-ended questions. Without an underlying ploy to gain
advantage, they sincerely want to know what you think, and that
encourages you open up to a surprising degree. While in the presence
of such a person, you feel like the
most interesting man (or woman) in the world.
And
you like them for letting you feel that way.
As
soon as you learn something about someone, ask why they do it. Or
how. Or what they like about it, or what they've learned from it.
Charming people ask
sincere questions that make it easy to answer in a thoughtful,
introspective way.
They make you think, in a good way, about yourself, and in the
process make you feel interesting to be with too.
7.
They always pass the "server test."
You
know how you go out to eat with someone and they're nice to you...
yet dismissive of, or rude, or condescending to the waitress? That's
the server test.
8.
They're great with names.
Memorable
people remember names and even small details, often to a surprising
degree. One of the greatest exponents of this was former WA Premier,
Brian Burke. I watched him one night at a charity fundraising
function at the Perth Italian Club. He dragged himself out of
hospital to do a “Thankyou” circuit of the room. With over a
thousand people in attendance, I don't think he missed anyone. The
fact that Brian remembered every person's name instantly and without
prompting made everyone feel pretty special. When you remember a
person's name, and use it respectfully, that person instantly feels a
little better about him/herself -- that means that, even in a small
way, they matter.
It's
automatically reciprocal. No-one ever forgets that you remembered
them; that makes them feel better about the person who remembers
them.
Yet
even though charming people remember names...
9.
They never name drop.
Genuine people may know cool people... but they don't talk about it. They
don't need to. They're happy to be wherever they are on your Esteem
Scale on their own merits, not thanks to someone really famous they
may have once met. And that only adds to their charm.
10.
They always let you talk more.
And
that makes you feel important.
Because
you are.